Returns & Exchanges
At Secret Nails, we want you to be completely satisfied with your beauty experience, which is why we offer a 30-day return policy for unused and unopened products. If your order doesn't meet your expectations, we are committed to making it right through a simple and transparent exchange or refund process.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and a photo of the items you wish to return.
Prepare Your Package
Ensure all nail lacquers, tools, and accessories are in their original, unopened packaging to qualify for a full refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing